The “double jeopardy” of vulnerable populations faced with pervasive digital technology
By Élodie ALBEROLA, Patricia CROUTTE et Sandra HOIBIAN
CREDOC
The strategy of a Digital Single Market in the European Union holds potential for improving living conditions, in terms of both consumption (more purchasing power, access to a broader supply of products and services) and the offer of public services (efficiency, fluid procedures, savings, etc.). But as the example of France shows, a quite real issue in a country that ranks well in digital technology (equipment and uses), is the inclusion of vulnerable segments of the population (the elderly, disabled, chronically ill, recipients of public assistance, inhabitants of rural areas) so that they are not left along the side of the digital highway. Personalized assistance is apparently indispensable for relieving these social and individual difficulties.